At Allam Pharmacy Shop, we value your satisfaction and are committed to providing high-quality products. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days from the date of receiving your order, subject to the following conditions:
Return and Exchange Conditions
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The product must be in its original condition (unopened, unused, and undamaged).
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It must be sealed in its original packaging, which must be intact and unopened.
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A purchase invoice or proof of transaction must be provided.
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The return or exchange request must be made within 14 days of receiving the product.
Items Not Eligible for Return or Exchange
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Medical products requiring special storage, such as (medications, injections, insulin).
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Opened personal care items, such as deodorants, opened creams, shampoos, sanitary products, etc.
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Products that have been opened or used.
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Items sold under special offers clearly marked as non-returnable.
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Products that have expired while in the customer's possession.
Return or Exchange Process
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Contact us via customer service or through our website.
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Provide the reason for return or exchange and attach a photo of the product if necessary.
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The request will be reviewed within 48 hours, and you will be contacted to confirm the next steps.
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If approved, the product will be collected from the customer and the return or exchange process will be completed.
Refunds
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Refunds will be issued using the same payment method used for the original purchase, within 1–3 business days after receiving the returned item.
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The customer is responsible for delivery charges in case of product exchange.
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Delivery fees are non-refundable, unless the error was from our side (e.g., wrong or damaged product).